Questions, answered
Renting, delivery, deposits and dates, all explained in plain English.
Browse the catalogue, pick your dates on the calendar, add gear to your kit and check out. You'll get a confirmation by email, then collect from central London or have it delivered.
Yes. Delivery is quoted both ways based on distance and load — larger setups travel by van. You choose pickup or delivery at checkout and pick your time window.
Your quote shows the agreed refundable security payment and any separate card hold. These are security, not liability caps or an insurance purchase. Own insurance is optional for currently declared company-owned or declared leased kit; DB’s contingent cover does not waive renter responsibility. Identity and address checks are required before handover. Existing automatic reuse is capped at 90 days and earlier ID expiry, with unchanged details and provider recheck; it is not verify-once forever and broker approval remains under review.
Daily, 3-day and weekly rates — the longer you rent, the lower the per-day price, applied automatically. Members save a further 10-30% on every rental.
Pickups and returns run 09:00-22:00, every day. Delivery times are arranged when you book.
Yes — message us in your account and you can add compatible gear up to an hour before your rental starts, or ask about extending your dates.
Not answered here?
Talk it through with Gaffer. Say what's gone wrong and it'll work out whether it's a settings issue, a fault, or something we need to sort at our end.